Managed Services

ProTech Core

ProTech Core is designed for the dentist who wants to keep his or her IT provider, but needs help with backups, monitoring, and maintenance.  Just the basics:

  • Desktop Defender workstation support for five (5) machines
  • Maintenance and Patching
  • 100 GB of DataSafe file-level backup
  • 24/7 Server Monitoring
  • Server Health Alerts
  • Backup Notifications
  • AntiVirus
  • LogMeIn® Account
  • Monthly Executive Reports

ProTech+

ProTech Plus is perfect for the dentist who needs the basic services listed in ProTech Core as well as help desk support.  We offer unlimited remote help desk support M-F from 8am – 6pm EST. 

  • Includes everything listed in ProTech Core, plus:
  • Unlimited TechForce Telephone and Remote Help Desk Support
  • Server & Workstation Remediation
  • Software Vendor Management
  • Discounted Onsite Services Available

ProTech Complete

The package for dentists who want to set it and forget it.  Our most comprehensive coverage, ProTech Complete includes all of the services listed in ProTech Core and ProTech Plus, and adds on our Rapid Restore premium backup recovery service.  

  • Includes everything listed in ProTech Plus and ProTech Core, plus:
  • Rapid Restore Cloud-Based Backup
  • 1TB of Cloud-Based Storage

Desktop Defender

An add-on to our ProTech and ServerSecure packages, Desktop Defender allows you to add additional workstations to your package.  Desktop Defender includes:

  • 24/7 Workstation Monitoring
  • Maintenance & Microsoft Patches
  • AntiVirus
  • LogMeIn® account

ServerSecure

ServerSecure is an essential tool in protecting your practice and making sure your office never stops because your server stops working. We monitor your server 24/7/365 to make sure it is running properly, that backups are successful, and protect it with HIPAA compliant AntiVirus software.  If something goes wrong with your server, chances are we’ll know before you do and we’ll alert you as soon as it happens.  We’ll also send you a performance report each month to help you plan server updates and stay on top of your technology.

ServerSecure+

ServerSecure Plus includes everything listed in Server Secure, but adds remediation. With ServerSecure, we will alert your office to any server issues so that you can alert your IT provider that service is needed.  With ServerSecure Plus, we will not only alert you to server issues but will do the work to resolve them as well.